Who we are
This website is operated by Lloyds Electricals.
Website: https://lloydselectricals.lk
If you have any questions regarding this Privacy Policy or how we handle your personal information, you can contact us at:
Email:
lloydselectricals25@gmail.com
info@lloydselectricals.lk
Information We Collect
Depending on how you interact with our website, we may collect information such as:
- Your name
- Email address
- Telephone or mobile number
- Delivery or contact details, when required
- Product or service inquiries
- Information you provide when contacting us
- Any other information you voluntarily provide through our website
We may also automatically collect limited technical information, such as your IP address, browser type, device information, and information about how you interact with our website.
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
How We Use Your Information
We may use the information you provide to:
- Respond to your inquiries and requests
- Provide information about our products and services
- Process and coordinate orders or product requests
- Arrange deliveries where applicable
- Communicate with you regarding your inquiries or purchases
- Provide customer support
- Improve our products, services, and website
- Maintain website security and prevent fraudulent or unauthorized activity
- Comply with applicable legal and regulatory requirements
We will not use your personal information for unrelated purposes without an appropriate legal basis or, where required, your consent.
Sri Lanka’s PDPA requires personal-data processing to be adequate, relevant and proportionate to the purpose for which the data is processed.
Contact Forms and Communications
When you contact us through our website, email, telephone, WhatsApp, or other communication channels, we may retain the information you provide so that we can respond to your inquiry and provide customer service.
This may include your name, contact details, product requirements, and the contents of your message.
We will retain such information only for as long as reasonably necessary for the relevant business or customer-service purpose, or as required by applicable law.
Cookies
Our website may use cookies and similar technologies to provide essential website functionality and improve your browsing experience.
Cookies may help us understand how visitors use our website, maintain website functionality, and improve the performance of our services.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
Note: If your website currently uses Google Analytics, Meta Pixel, advertising cookies, or another tracking service, this section should be updated to specifically identify those services.
Information From Third-Party Services
Our website may contain links, buttons, maps, social-media content, or other services provided by third parties.
These third-party services may collect information according to their own privacy policies.
For example, if you interact with a third-party website or service through a link on our website, that interaction may be governed by the privacy policy of that third party.
We recommend reviewing the privacy policies of third-party services before providing them with personal information.
Sharing Your Information
We do not sell or rent your personal information.
We may share information when reasonably necessary to operate our business, provide requested services, or comply with legal requirements.
For example, information may be shared with:
- Delivery or logistics providers, where necessary to fulfil a delivery
- Technology and website service providers
- Payment service providers, where applicable
- Service providers assisting us with website operation or maintenance
- Government authorities or law-enforcement agencies where legally required
We aim to ensure that personal information shared with service providers is handled appropriately and securely.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including customer service, business records, legal obligations, dispute resolution, and security purposes.
The appropriate retention period may vary depending on the type of information and the reason it was collected.
Sri Lanka’s PDPA includes an obligation to limit retention of personal data to the period necessary or required for the relevant purpose.
Security of Your Information
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
