Returns
Products may be eligible for return or exchange depending on their condition and the reason for the return.
To be eligible for a return:
- The product must be unused and in its original condition.
- The original packaging, accessories, and applicable documentation should be included.
- Proof of purchase must be provided.
- The product should not have been damaged due to misuse, improper installation, electrical faults, physical damage, or unauthorized modifications.
Some products may have specific return or warranty conditions depending on the manufacturer.
Please contact us before sending any product back.
Refunds
Once we receive and inspect a returned product, we will inform you whether the return has been approved.
If your refund is approved, the refund will be processed using the applicable payment method.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
For questions regarding a refund, contact:
Email: lloydselectricals25@gmail.com
Email: info@lloydselectricals.lk
Exchanges
We may offer an exchange for products that are found to be defective or damaged, subject to inspection and the applicable manufacturer warranty or return conditions.
If you believe you have received a defective or damaged product, please contact us as soon as possible with:
- Your order or purchase details
- A description of the issue
- Photographs or videos of the product, if applicable
Our team will assess the issue and advise you on the next steps.
Warranty
Warranty coverage varies depending on the product and manufacturer.
Where a product carries a manufacturer’s warranty, the applicable warranty terms will apply. Warranty does not normally cover damage caused by misuse, incorrect installation, unauthorized modifications, physical damage, or other conditions outside the manufacturer’s warranty.
Please contact us if you require assistance with a warranty cl
Damaged or Incorrect Products
If you receive a product that appears to be damaged or different from what you ordered, please contact us as soon as possible.
We recommend taking photographs of the product and packaging before use and contacting our team so that we can assist you with the issu
Need Help?
If you have any questions regarding deliveries, returns, exchanges, refunds, or warranties, please contact our team.
Lloyds Electricals
📧 lloydselectricals25@gmail.com
📧 info@lloydselectricals.lk
We’re happy to assist you with your purchase.
